Support
Questions, ideas or something not working? Write to us. We read every message and usually answer within two working days.
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Frequently asked questions
How do I restore my purchase?
In the app, open Settings (the gear at the top of the start page), then Unlock, and choose Restore Purchases. Use the same Apple Account you bought Kraftsam with. If someone in your family bought it and shares it with Family Sharing, it is unlocked for you too.
How do I cancel my subscription?
Subscriptions run through your Apple Account. In Kraftsam, open Settings › Unlock › Manage Subscription, or in the Settings app of your iPhone tap your name, then Subscriptions. Cancel at least 24 hours before the end of the period, and the subscription ends then.
What happens after the 5 free trainings?
A training counts once you have saved at least one exercise. After the fifth, you unlock Kraftsam with a monthly or yearly subscription or a one-time purchase to keep training with tempo, timer and the weight for next time. Your plans, history and statistics stay visible without it.
How do my plans get to my iPad or a new iPhone?
Through iCloud, by themselves: sign in with the same Apple Account on both and keep iCloud on for Kraftsam. Kraftsam needs no account of its own. Settings › iCloud Sync shows whether everything is in sync.
How do I make a backup?
Open Settings › Data and Backup and choose Save backup. Kraftsam saves your plans, weights and trainings in a file, where you choose, for example in iCloud Drive. Restore backup reads such a file again and replaces the data on this device.
How do I bring my data over from KBuddy?
Open Settings › Data and Backup and choose Import from KBuddy. The page explains how to make a backup in KBuddy, shows what is in the file and asks whether to add it to what is in Kraftsam or replace it. The file is read on your iPhone only.
How do I read my training card?
On the start page, tap New plan and choose Scan Training Card. Kraftsam reads the exercises and their settings, and you check every line before the plan is made. You have 5 scans in the free trainings, and 20 a year once Kraftsam is unlocked. A card that can’t be read doesn’t count.
How do I withdraw my consent for reading cards?
Open Settings › Privacy and switch off Read Training Cards with AI. Then nothing is sent, and the next scan asks again. What happens to the photo is in the privacy policy.
Do I need the iPhone for the Apple Watch?
Yes. The Watch gets your plans, weights and settings from Kraftsam on your iPhone, so create your plans there. Each training you do on the Watch goes to the iPhone afterwards.
Can Kraftsam save my trainings in Apple Health?
Yes, if you want it to. Switch on Save workouts to Health in Settings › Data and Backup. Each training is saved as a strength training workout, also those from the Apple Watch.
Is Kraftsam made by Kieser Training?
No. Kraftsam is an independent app and not affiliated with Kieser Training AG.